Shipping Policy

Shipping Policy

At WellVX, we are committed to providing you with a seamless shopping experience, which includes a transparent and reliable shipping process. Our Shipping Policy outlines essential details to ensure you are well-informed about how we handle the fulfillment and delivery of your orders.

FULFILLMENT TIME:

We understand your anticipation to receive your order, and we share in your excitement. Our commitment is to ensure the timely processing of your order and its safe delivery to your doorstep. To achieve this, we kindly request that you allow up to 1-2 business days for our dedicated team to meticulously process your order upon payment confirmation. Each order undergoes a careful handpicking process by our warehouse team members and is subjected to rigorous quality control inspections. Subsequently, all items are expertly packaged and secured within shipping envelopes, ready for their journey to you.

During promotional events and peak holiday seasons, we kindly request your patience, as fulfilling your order may take up to 5 business days before shipping.

Once your order is processed and dispatched, you will receive a secondary shipping confirmation email containing a tracking number. If you encounter any difficulties in receiving this email, we recommend checking your spam folder or contacting our attentive customer support team at info@wellvx.com.

Please be aware that certain orders may necessitate additional information from our shipping team, particularly concerning address details or payment confirmation. We advise you to regularly check your inbox for any follow-up emails after placing your order to ensure the swift processing of your request.

SHIPPING TIME:

We proudly offer worldwide shipping, allowing our products to reach customers globally. On average, the standard shipping time is estimated at 4 -10business days.

It's important to ensure the shipping address you provide at checkout is accurate and complete. WellVX is not responsible for errors due to incorrect or incomplete addresses provided by customers. If a courier cannot deliver your package because of an address issue, the responsibility and any associated costs fall to you. Please verify your details carefully to avoid delivery issues. For address corrections, contact our customer support immediately and it must be within one hour after placing an order.

DELAYED PACKAGE:

We take great pride in our partnerships with trusted carriers and our commitment to delivering packages within the specified time frame. However, we must emphasize that we cannot be held responsible for delays that may occur due to factors beyond our control, such as adverse weather conditions, incorrect address information, or carrier-related issues.

Rest assured, we are dedicated to resolving any issues that may arise, including reshipments, claims, or addressing lost packages, to the best of our ability. If you believe your package has been lost, is missing, or has not been confirmed as delivered based on tracking information, please contact us promptly at info@wellvx.com, providing your order number for our assistance.